GOVERNANCE
Quality Statement
Quality, Safety and Governance
Our team of experienced FANZCA anaesthetists, specialist registered nurses and highly skilled support staff are committed to providing best patient care and high quality health services in a patient focused supportive environment.
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Our patients are treated with the upmost dignity and respect, their privacy and individual needs prioritized and their feedback about their anaesthetic care encouraged.
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Patient outcomes are optimized by our quality assurance management which includes regular clinical audits and engagement with patients and their families throughout their anaesthetic journey. Our accreditation process ensures our processes are monitored, maintained and reviewed and that improvements are constantly implemented.
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We are committed to continuous quality improvement with a focus on enhancing the healthcare experience and outcomes for all consumers.
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Clinical Care Standards
New ERAS Healthcare is guided by the Australian NSQHS standards which were developed to protect the public from harm and improve the quality of healthcare.
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The Clinical Care Standards are produced by the Australian Commission on Safety and Quality in Healthcare, which also oversees the NSQHS Standards. You can use these standards as a guide to discussions with our anaesthetic team about your anaesthetic care, suitable treatment care plan and options.
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ï• Australian Charter of Healthcare Rights
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Infection Control
The New ERAS Healthcare Team are guided by ACORN ( Australian College of Peri-Operative Nurses) and National Safety and Quality Health Service standards to maintain infection control and prevention.
Preventing Infection- Staff
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Use of gloves and the appropriate maintenance and storage of sterile equipment.
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Use of hospital grade disinfectants to clean equipment and surfaces between patients and theatre lists.
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Hand Hygiene of all personnel.
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Waste management.
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Environmental cleanliness and standard infection precautions.
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Hand washing audits and education.
Patients can help-
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Washing hands carefully with soap and water or use of hand sanitizer upon entering and leaving the healthcare facility.
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Cover your mouth and nose with a tissue when you cough or sneeze, then clean your hands afterwards.
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Dispose of used tissues and hand towels in rubbish bins provided.
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Report any high temperatures or infections to your nurse especially if still on antibiotics.
Patient Satisfaction and Feedback
New ERAS Healthcare is committed to providing patients and their families with the best experience possible throughout their anaesthetic journey.
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We promote active involvement and communication in a no blame culture within our organization that fosters open- disclosure and discussion about how we can use patient feedback to make positive changes to enhance each patients anaesthetic experience.
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All patients receive discharge instructions from our anaesthetic team with their post anaesthetic/post-operative care plan and contact details for their anaesthetic team in the immediate post operative period.
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The day following surgery we contact patients to check they are recovering well and to invite feedback about their anaesthetic experience.
Options for patients wishing to provide feedback also include using the Get In Touch form on our website to contact our management and anaesthetic team.
Our management team can also be contacted as follows-
Operations Manager- Annie Thomas
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Risk Management Officer- Michael Pruscino, Registered Nurse.
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Director- Meredith Tye, Registered Nurse.
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Medical Director- Doctor Matthew Acheson, Specialist Anaesthetist.
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